Frequently Asked Questions
Bringing the authentic flavors of India to your doorstep.
How do you ensure the freshness of the food items?
We source our products directly from reputable manufacturers in India and maintain temperature-controlled storage facilities. Each package is checked for its 'Best Before' date and vacuum-sealed where necessary to preserve authentic taste and aroma.
What are your shipping rates and delivery timelines?
We offer standard and express shipping. Orders are typically processed within 24 hours. Delivery times vary by location, usually ranging from 3-5 business days. Free shipping is available on orders over a specific value mentioned at checkout.
Do you deliver perishable items like sweets or snacks?
Yes, we ship a variety of sweets and snacks. For highly perishable items, we use specialized insulated packaging and expedited shipping to ensure they reach you in perfect condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if you receive a damaged or incorrect product, please contact our support team within 48 hours for a full refund or replacement.
Are there options for customers with dietary restrictions?
Absolutely. Our website features filters for gluten-free, vegan, sugar-free, and Jain-friendly products. Detailed ingredient lists and allergen warnings are provided on every product page.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.